24/7 voice support that resolves, routes, and redefines IT service management. Reduce resolution times by 80% with intelligent automation.
Watch how our AI-powered service desk transforms IT support with intelligent automation and 24/7 availability.
How It Works
Our AI-powered service desk streamlines IT support with intelligent automation and seamless integration with your existing ITSM platforms.
User Calls
Employee contacts the AI service desk via voice call or chat
AI Analysis
Advanced NLP processes the request and identifies the issue type
Knowledge Search
AI searches the knowledge base for solutions and procedures
Resolution or Escalation
Issue resolved instantly or ticket created for human agents
Key Features
Everything you need to revolutionize your IT service desk with intelligent automation
- 24/7 availability
- Multi-language support
- Contextual responses
- Auto ticket creation
- Status updates
- Workflow automation
- Self-improving algorithms
- Instant search capabilities
- Version control system
- Seamless handoffs
- Context preservation
- Priority routing
- SOC 2 compliance
- End-to-end encryption
- Audit trails
- Performance metrics
- Trend analysis
- Custom reports
Why Choose Service Desk AI?
Experience the power of AI-driven support with measurable results that transform your service delivery
Enterprise Integrations
Connect seamlessly with your existing ITSM tools and platforms. Pre-built integrations with enterprise-grade security and reliability.
Full integration with incident, problem, and change management
- Auto ticket creation
- Status sync
- Custom workflows
Seamless ticket management and project integration
- Ticket automation
- Project linking
- Custom fields
Direct integration with Teams for notifications and escalation
- Bot integration
- Notifications
- Voice calling
Native integration with Zendesk ticketing system
- Ticket sync
- Customer data
- SLA tracking
Real-time notifications and team collaboration
- Bot commands
- Alerts
- Team updates
User authentication and directory services integration
- SSO support
- User sync
- Permission management
Built for Enterprise
Our integration platform is designed with enterprise security, scalability, and compliance in mind.
SOC 2 Compliant
Cloud & On-Premise
REST API Access
Real-time Sync
Industry Solutions
Tailored AI-powered service desk solutions designed for your industry's unique challenges and requirements
Enterprise IT Solutions
Enterprise organizations require robust, scalable IT infrastructure to support complex business operations and global workforce productivity.
SmartSupportAI delivers comprehensive 24/7 support for enterprise environments, providing instant resolution of routine IT issues through natural language interactions. Integrates seamlessly with existing ITSM platforms and supports multi-location, multi-timezone operations with intelligent escalation pathways.
Key Benefits:
- 24/7 global support coverage
- Instant password resets & access management
- Multi-platform integration capabilities
- Intelligent ticket routing and escalation
Simple, Transparent Pricing
Choose the plan that fits your organization. Start with a free trial.
Perfect for small IT teams getting started with AI automation
Additional Charges: Telephone calls are charged at £0.45 per minute. This ensures you only pay for what you use while maintaining cost transparency.
Advanced features for growing organizations
Additional Charges: Telephone calls are charged at £0.20 per minute. This ensures you only pay for what you use while maintaining cost transparency.
Tailored solutions for large enterprises
All Plans Include
Start your free 14-day trial today.
Get in Touch
Ready to transform your service desk? Our team is here to help you every step of the way.
Our Office
SmartSupport AI
Crossways Business Park
Galleon Blvd, Dartford
DA2 6QE, United Kingdom
Business Hours
Direct Contact
Sales & Support
+44 7951 587 689